Word of mouth

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Michael McConachie (COO and Co-founder) tells the story of how he and Jim Delli Santi (CEO and Co-founder) first came up with idea of AlikeList in the winter of 2006.

For my family, vacations are an exercise in exploration. We love to go on adventures and try new places, and our winter vacation in 2006 was no different. We were visiting my parents in Phoenix, AZ and wanted to take a few days with the kids to go someplace new.

The Enchantment Resort nestled in the Sedona Canyon.

The Enchantment Resort nestled in the Sedona canyon.

I had called my friend Jim Delli Santi who I knew had spent some time in the Phoenix area recently and he recommended the Enchantment Resort in Sedona. The suggestion fit the bill for our family perfectly: the Enchantment Resort offers a cool par-3 golf course, helicopter tours(the concierge suggested Maverick Airstar) and the many quaint shops in Sedona. Something for everyone.

We’re checking out Sedona one afternoon and I realize I had not made dinner reservations for that evening. We’re in the mood for American-style food at a nice restaurant, but one that isn’t too upscale (our sons hate upscale restaurants). So I call Jim again and ask him for a restaurant recommendation. Jim immediately comes up with the perfect recommendation – Rene at Tlaquepaque. Nice restaurant, French and American cuisine and family friendly.

Jim and I begin to talk about the process of getting recommendations from those we trust and realize how valuable it would be if recommendations from trusted friends were online and accessible 24×7. Better yet would be if they were accessible from your computer and mobile devices while you travel. Additionally, what if we could connect with businesses to make a reservation, and they could contact us too? And what if we could easily refer our favorite businesses to our friends? The possibilities just kept coming.

It also dawned on me that my entire trip had been planned via trusted word-of-mouth recommendations. Referrals from my parents, the concierge at the hotel and Jim. At that moment our mission was clear: we had to help people get trusted recommendations anywhere at anytime.

Michael McConachie

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In an earlier post, my partner Jim Delli Santi describes the concept behind AlikeList, “we’re like word of mouth recommendations but better because we’re accessible anytime, anywhere—and you don’t even need the mouth!”  The core concept is simple:  Let like-minded friends post their lists of favorites, and let them share the lists with each other, even with friends of friends.

1) Save all of your most liked businesses, services and professionals in one place to be quickly accessible and viewed anytime.

2) Easily share your most liked businesses with all of your friends, relatives and colleagues and they can share their lists with you in turn.

3) Find businesses ranked by personal relevance, e.g. how many of your friends like them, how many friends of friends like them and how many AlikeList members like them –it’s like Google but with ranking based on people’s preferences, instead of clicks.

4) Quickly get trusted recommendations from members and even friends beyond the AlikeList network.

5) Instantly share great businesses that you like or just found with a Share alert sent to your friends.

6) View members’ brief but helpful comments and tips about businesses you’re searching for. It’s a feature that’ll come in handy if you choose to do business with them.

7) Save time. It only takes seconds to do all of the above, which is remarkable when compared to the amount of time I usually spend doing the same thing at online directories, search sites or review  & rating sites.

I’m working on something that will help simplify and improve my life, and lives of others I care about too—and I feel pretty good about that!

Rob Gemmell

CMO & Co-Founder

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Michael, Rob and I came together because of our shared vision that consumers are long overdue for a local online service that simplifies Life.

We all know local living can be difficult sometimes.  Life is coming at us on a daily basis and sometimes these local needs can overwhelm us.  In any given day your car may need repair, your roof needs replacing, your father slips and injures his foot, your son or daughter develops an unusual allergy that requires immediate attention, or you want to find a great restaurant for a meeting or date.  The task of finding a local business can be daunting at times. And with today’s economic climate, finding businesses we can trust is even more important to reducing the complexity of daily life.

All three of us agreed that today’s local offerings were falling short of making life simpler. We were always searching, rarely finding.  It’s easy to get overwhelmed with too much information, too many local choices and too many reviews to read from people we don’t know or trust.  We heard that our friends spend a lot of time reviewing the reviewers just to see if they relate to the person making the local recommendation.  And sometimes we were forced to wade through question after question from local online services in order to request service from a local business and then were told we’d have to wait 24 hours to be contacted.  That’s not much help when you sink is clogged or your kitchen is flooded.

So how could we make it simpler to find a trusted local business?

We rallied around a simple idea; Local-Social.  What if I could find the local businesses my friends actually use, in 30 seconds or less? What if in 3 clicks, I could find a highly recommended orthopedic surgeon for my father, or a trusted pediatrician for my children or a romantic restaurant that will be liked for a very special someone?  Anytime, anywhere for almost anything?  That seemed like an idea worth pursuing in today’s busy times when life is so complicated.   It was clear to us that word-of-mouth was critical.  In countless conversations with local consumers, we heard the same thing:  Word-of-mouth was the preferred method to finding local businesses.  And in speaking with local business owners, they all said the same thing, a significant majority of their customers came from word-of-mouth referrals.

So we set out to build AlikeList, a place where like-minded individuals and groups of people can share and find trusted local recommendations through word-of-mouth.  Just like they do offline, only better because we make these local recommendations searchable, available 24 x 7, and accessible from anywhere.  And we wanted to make it possible to vary the level of social trust when finding local recommendations. From tighter connections for important choices like a family doctor, to looser connections for fun choices like a restaurant or bar.  We wanted to create a local online service that helps us solve life’s daily opportunities.

Now Michael traveling to Sedona, Arizona or to Lake Tahoe, can find a restaurant, a resort or even a rental property service by accessing all of his friends’ local recommendations easily and quickly.   And my wife can find my sister-in-law’s trusted pediatrician. With AlikeList, anyone can now find targeted local recommendations from their trusted friends and colleagues in 30 seconds or less.  Less searching, more finding.

After all like-minded people do flock together.  At AlikeList they can help each other too, anytime, anywhere, for anything.

Jim Delli Santi

Co-Founder

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